Shipping policy

The Products ordered by the Customer with standard delivery will be delivered in mainland France and Europe within - a period of 4 to 5 days of dispatch of the order - the dispatch time indicated on the Product sheet, plus the processing and delivery time - to the address indicated by the Customer when placing the order on the www.sainthonore.com website. 

The Products ordered by the Customer with express delivery will be delivered in mainland France and Europe within - a period of 2 days of dispatch of the order - the dispatch time indicated on the Product sheet, plus the processing and delivery time - to the address indicated by the Customer when placing the order on the www.sainthonore.com website. 

The deliveries are now available to certain European countries. The countries currently served are: Belgium, Germany, Italy, Netherlands, Romania, Serbia, Spain.

Deliveries are suspended for the company's annual closure for 1 month during the summer and 1 week at the end of the year.

Delivery is constituted by the transfer to the Customer of physical possession or control of the Product.

Delivery times vary depending on the destination and the selected shipping method. An estimated delivery time will be provided at checkout.

Shipping fees are automatically calculated based on the destination country and the package weight. Customs duties or other local taxes may apply depending on the regulations of the destination country and remain the responsibility of the customer.

In case of any issues or delivery delays, please contact us at contact@sainthonore.com.

The Vendor undertakes to try its best to deliver the Products ordered by the Customer within the time limits specified above.

However, these times are given as an indication only. However, if the Products ordered have not been delivered within 15 days of the indicative delivery date, for any reason other than force majeure or the fault of the Customer, the sale may be canceled at the written request of the Customer under the conditions set out in Articles L 216-2L 216-3L241-4 of the French Consumer Code.

The amount paid by the Customer will then be returned to him at the latest within fourteen days of the date of termination of the contract, to the exclusion of any compensation or deduction.

Deliveries are made by an independent carrier, to the address given by the Customer at the time of ordering and to which the carrier has easy access.

When the Customer has chosen a carrier, delivery is deemed to have taken place as soon as the Products ordered have been handed over to the carrier by the Vendor, and the carrier has accepted the Products without reservation.

The Customer therefore acknowledges that it is the carrier's responsibility to make the delivery and has no recourse against the Vendor in the event of non-delivery of the goods transported.

In the event of a specific request from the Customer concerning the packaging or transport conditions of the Products ordered, duly accepted in writing by the Vendor, the related costs will be subject to specific additional invoicing, based on an estimate previously accepted in writing by the Customer. 

The Customer must check the condition of the Products delivered. He has a period of 7 days from delivery to express any reservations or claims for non-conformity or apparent defects of the Products delivered (e.g. damaged package already opened, etc.) in writing (by post or e-mail), with all relevant supporting documents (in particular photos).

Once this period has elapsed, and if these formalities have not been complied with, the Products will be deemed to be in conformity and free from any apparent defect, and no claim will be validly accepted by the Vendor.

The Vendor will reimburse or replace, as soon as possible and at its own expense, any Products delivered which the Customer has duly proven to be lacking in conformity or to have apparent or hidden defects, in accordance with the conditions set out in Articles L 217-4 et seq. of the French Consumer Code and those set out in these General Terms and Conditions of Sale (see warranties, in particular).